Help
On the website: Access and services
Purchasing process:
After the purchase:
Offers and promotions:
General information:
On the website: Access and services
In order to purchase tickets on binternet.com you will need to register as a user in “My Binter” and have a 4B card: Visa, Mastercard, Maestro or Clavecard. If you have not yet registered, you can do so by going to “My Binter” or by clicking on the “Register” button from the main page. Once you have completed the registration form and clicked on accept, you will automatically be registered and will be authorised to make purchases.
Apart from the fact that you do not have to enter your information each time you buy a ticket, when you register you tell us your preferences, and with these details we will send you regular information about offers and promotions in accordance with your profile. The cultural agenda will show events in line with your preferences and the home page will also indicate the special offers that are most suited to your needs.
In order to recover your user name and password, you must go to the "My Binter" section, where you will find a link in the authentication box: "I’ve forgotten my user name / Password". Once you have entered the information requested (ID no. and first surname) as you provided at the time of registration, an email will be sent to the email address with which you registered, with your user name and a new password.
Using this information that we send you, you can access the website, where you will then be able to change your password, by going to the "Change personal details" section or in your profile.
Your registration on our BinterMás loyalty programme is separate and is not valid for the purchase of your tickets on BinterNet.com.
In order to purchase your tickets you must first be registered on our website. If you have not yet registered, you can do so by going to “My Binter” or by clicking on the “Register” button from the main page. Once you have completed the registration form and clicked on accept, you will automatically be registered and will be authorised to make purchases.
Purchasing process:
Yes. In accordance with Royal Decree 1340/2007 the following documents will be valid for proving residency to the airline and the agency issuing the ticket:
- Current National Identity Document which states the address of residency entitling the holder to the discounted airfare.
- In the case of nationals from other EU Member States or from the other member states participating in the European Economic Area Agreement, the document shall be the Certificate of Registration issued by the Central Registry of Foreigners which must show the address of residence in the Canary Islands which makes you eligible for the discount and which must be accompanied in all cases by the non-Spanish National Identity Document, valid Passport or Resident’s Card (NIE).
- Residency may also be demonstrated by a standard Certificate of Residence (Certificado de Residencia) issued by the Town Hall of the place of residence of the person concerned. Certificate must be accompanied by a valid identity document (DNI, Passport, Resident’s Card or non-Spanish National Identity Document)
- Members of Parliament (Congress or Senate) may be considered residents on the presentation of credentials stating their first name and surnames, the number of their national identity document and their constituency.
Special cases:
- Renewal of National ID Document. Proof that the National ID Document is being renewed (before its expiry date), accompanied by the expired National ID Document or passport.
- In the event of loss, theft, destruction or deterioration of the National Identity Document, you must provide a duplicate issued by the General Directorate of the Police.
- As a temporary measure, citizens of EU Member States or a State participating in the European Economic Area agreement or Switzerland, may identify themselves and/or prove their status as a resident with their valid resident’s card.
NB: It is important to take into account that the certificates will be valid for six months from the date of issue.
IMPORTANT:
Customers who are unable to show any documentation proving residency
will not be accepted on the flight and their ticket will be returned
to them. They will be required to purchase another ticket without the
resident discount and check in again within the established time limit.
To be eligible for this discount, the ticket holder must be able to prove at the time of purchase their status as a member of a large family by means of the official large family certificate or an equivalent separate document showing the certificate number and category. The status of the holder must be valid up to the date of completion of the journey. The certificate must be shown at the time of boarding, and it is therefore essential that the passenger brings it with them along with their other documentation.
Value of the discount:
- General Large Family (type 1): 5% discount on the amount of the fare after applying, if appropriate, the discounts according to the type of passenger (children under 12 years of age or babies under 2 years of age)
- Special Large Family (type 2): 10% discount on the amount of the fare after applying, if appropriate, the discounts according to the type of passenger (children under 12 years of age or babies under 2 years of age)
To purchase it on BinterNet you just need to tick the “Passengers in a large family” box, select the type of discount for which you are eligible and complete the information requested in the passenger details.
IMPORTANT: Passengers in possession of discounted tickets who are unable to prove their identity as beneficiaries will be prevented from boarding with these tickets.
You may check the fares that can be purchased through binternet.com in the section “Fares”, in “ Buying”.
The price shown when you select the flight you want is the amount for all the passengers for one route only. The taxes will then have to be added to this price. The full price of your tickets will appear broken down in the following step of the purchase: “2. Passenger details”.
It is possible to purchase tickets for a passenger other than the registered user. Once you reach the passenger details step, the details of the registered user will appear by default. You must delete these details completely and replace them with the details of the person who will be taking the flight.
Yes, although you must take into account that whilst the purchase can be made without an adult, at the time of travel, minors must travel accompanied by at least one adult of legal age.
Tickets for minors who will be travelling unaccompanied cannot be purchased on BinterNet.com. If you need to purchase a ticket for a child who will be travelling alone, please contact our Telephone Assistance Service, by calling the telephone number 902 391 392, 902BINTER or by visiting any of the Binter Vende offices at airports or your usual Travel Agency.
Only one infant is permitted per adult. The maximum number of babies on board is limited according to the type of aircraft and is therefore subject to confirmation. If, once the ticket has been issued, it is not possible to confirm the baby’s booking, our operators will contact you.
For further information, you can call our Telephone Assistance Centre, 902 391 392 or 902 BINTER
Only the immediate purchase of tickets by credit or debit card is accepted, and it is not therefore possible to make bookings on our website.
You can pay for your tickets with a card from the 4B system, Visa or MasterCard. Payments are made through the bank’s secure webpage.
The denial of your purchase at the moment of payment is normally due to an error in the format in which the details of the credit or debit card have been entered. Check that in the “Card” field the 16 digits from the front of the card have been entered with no spaces (you do not need to enter the type of card, as this can be identified by the numbering); then select the expiry date in the drop-down menu; finally, enter your card’s security code in the “SecCode” field. The security code is the 3 last digits of the number on the back of your card (where your signature appears).
The “Operation denied (190)” error is a payment denial message from your bank. If you receive this denial code, please consult your bank with regard to the cause. In other cases, you may contact our Telephone Assistance Service on 902 391 392, 902BINTER or by email on operadoresweb@binternet.com.
Once you have purchased your ticket, a final confirmation should appear, informing you that the purchase has been successful and indicating your booking locator. You should also automatically receive an email confirming all the details of the ticket you have bought.
If you have not received this confirmation email, check that your email address is correctly shown in your registration and that our information is not being blocked as undesired mail.
In the “My Binter” section, the “My bookings” area will also show all the information regarding the purchase you have just made. You can also contact us at any time on telephone 902 391 392, 902BINTER or by email on operadoresweb@binternet.com to obtain further information on your booking.
The tickets you purchase through binternet.com are electronic and you will not therefore need an actual ticket.
The most important advantages of the e-ticket are:
- A ticket which is easy and convenient to use. The passenger can happily go to the airport without an actual ticket and can collect their boarding pass at the Check-in Express machines, by typing in their identity document number, or if preferred, they can go directly to the conventional check-in desks, and show their valid documentation to the representative.
- No theft or losses. As there is no actual ticket involved, you do not need to worry about losing it.
NB: Unlike other airlines, under no circumstances do you need to show the credit or debit card with which you made the payment for the ticket.
After the purchase:
The tickets you purchase through binternet.com are electronic tickets and no actual document is therefore necessary, other than your identity documentation and where necessary any other documentation as proof of a specific status.
However, you will automatically receive an email to inform you of all the details of the e-ticket you have purchased.
Once you have purchased your ticket, you can view your booking in the “My Binter” section in the “My bookings” area. To issue your invoice, you can also access within the “My Binter” section the “My invoices” area or via the button shown on the final confirmation once you have made the purchase.
You can issue your invoice either in your own name or in the name of a company. If you have registered the details of your company in your profile, these will appear by default when you click on the “Invoice company” button. If not, you can enter them manually.
If your fare is Tourist or Flexible, you can make
changes to your booking directly on BinterNet.com, provided that your
ticket has not been amended previously through our Telephone Assistance
Service and your flight is no more than 3 days old with respect to the
current date. To do this you must view your booking in the “My
bookings” section, access the details of the ticket by clicking
on the icon 
. Then, access the details of the booking by clicking again
on the icon . If your ticket fulfils the necessary terms and conditions,
the “Make changes” button will appear.
Alternatively, the changes can be made by calling the Telephone Assistance Service 902 391 392 or 902BINTER.
The cancellation and refund of your tickets, provided that this is permitted by the fare, can also be made via the Telephone Assistance Service 902 391 392 or 902BINTER.
You can consult the terms and conditions of your ticket’s fare here.
The passenger must only show their own identity documentation (DNI, passport, official identity document from their country of origin, etc.). This documentation must coincide exactly with that entered by the user when the ticket was purchased. Also, where necessary, they must show the documentation required as proof of residence (certificate of residence or foreigner’s registration certificate) and/or of large family status.
Unlike other companies, under no circumstances do you need to show the credit/debit card with which you purchased the ticket.
Your points will be added when the flight takes place. However, if you enter your BinterMás card number at the time of purchase, you will not need to show it again when you check in.
The tickets are personal and non-transferable, and therefore once the ticket has been issued, the holder cannot be changed.
One possibility, providing that the fare conditions allow, is to ask for a refund of your ticket and have a new ticket issued under another name.
Offers and promotions:
MONTHLY BULLETIN
The best way of finding out about offers and promotions is through our monthly bulletin
You subscribe to this by default when you register as a user.
If you are a registered user and are not currently receiving the monthly bulletin, follow the steps below:
- Go to the "MyBinter" section
- Identify yourself with your user name and password
- Click on the "Change personal details" menu
- Select the 2 boxes at the end of the form
If the boxes are already selected, please check that the email address you have written in your registration is correct and that our communication is not being blocked as undesired mail (spam) by your email service provider. If you have already checked this, please contact our online help service at the email address operadoresweb@binternet.com.
TEXT MESSAGE SERVICE - BINTAZO NOTIFICATION by TEXT
If you don’t want to rely on emails and prefer to find out about our most attractive offer “El Bintazo” directly on your mobile, text BINTER BINTAZO to 5011 and you will receive a text message around 3 days prior to the start of the promotion.
The Bintazo Notification can also be requested for someone else, by texting the words BINTER BINTAZO [mobile number] (e.g.: BINTER BINTAZO 630XXXXXX) to 5011. Cost of text €0.90.
For further information on the Bintazo offer and the Bintazo Notification service, visit our website www.elbintazo.com.
General information:
To find out information on the dates and times of flights for specific routes, you can click on the “Timetables” button situated in the flight search window on the main page or you can go to the "Information and services" section, "Timetables" area.
Once you enter your flight departure point and destination and an approximate date on which you wish to travel, you will be informed of what days of the week the company operates for the selected routes and what times are available. You then only need to go to the “Purchase" menu and then to the "Purchase OnLine" submenu to issue your tickets.
Special services such as wheelchairs, animal transport or special baggage, must be requested through the Binter Canarias Telephone Assistance Service, by calling the telephone number 902 391 392 or 902BINTER.
Once you have issued your ticket, you must make a request for the animal to be accepted on to the flight. This request must be made by calling us on telephone 902 391 392 or 902BINTER more than 3 days in advance of the flight’s departure. Once your request has been accepted or denied, you will be notified by telephone.
The following are permitted: Dogs, cats, birds, etc. that comply with the legal restrictions and documentation. They can be accepted in the hold or in the passenger cabin.
The following are not permitted: It is not permitted to transport reptiles or rodents.
For further information, click here
NB: If the request is not accepted, the passenger may only request that their ticket be changed or refunded if the fare allows.
Once your ticket has been issued, you must make a request for a wheelchair. This request must be made by calling us on telephone 902 391 392 or 902BINTER. Once your request has been confirmed, you will be notified by telephone.
No extra seat can be arranged on this service. To make this request you must contact our sales offices at the airport or your usual Travel Agency.
For further information, click here
Once your ticket has been issued, you must make a request for special baggage. This request must be made by calling us on telephone 902 391 392 or 902BINTER. Once your request has been confirmed, you will be notified by telephone.
For further information, click here
The passenger may only carry one piece of hand luggage. Families with babies will be allowed to carry a cot/collapsible pushchair which can be transported in the cabin depending on the room available.
For further information, click here
The deadline for check-in is 30 minutes before departure in all cases. The passenger must have collected their boarding pass from the check-in desks or from the self check-in machines prior to this deadline. We therefore advise you to check in sufficiently in advance (approximately 45 minutes to 1 hour beforehand, or even more if your flight is international).
