Help

On the website: Access and services

Purchasing process:

After the purchase:

Offers and promotions

General information:

Check-in Online:

On the website: Access and services

In order to purchase tickets on bintercanarias.com you will need to have a 4B card: Visa, Mastercard, Maestro or Clavecard. If you need to make frequent purchases or purchases on someone else’s behalf, we would advise you to become a Registered User in order to access the advanced functionalities of our website.

If you are already registered as a user, you can choose how to identify yourself by entering the number of one of the following documents as well as your password:

Purchasing more quickly - You won’t have to key in the details of the passengers every time you make a purchase. You can save the details of up to 11 passengers in your profile and select them from a drop-down list when making a purchase.

Managing your purchases –You can access all details relating to your purchases.

Applying Discount Vouchers - If you are eligible for a Discount Voucher, the system will detect this automatically and will offer you the option of applying it to your purchase.

BinterMás Online Services -If you are a member of our loyalty programme you can use all of the BinterMás online services.

In order to recover your user name and password, you must go to the "My Binter" section, where you will find a link in the authentication box: "I’ve forgotten my user name / Password". Once you have entered the information requested (ID no. and first surname) as you provided at the time of registration, an email will be sent to the email address with which you registered, with your user name and a new password.
Using this information that we send you, you can access the website, where you will then be able to change your password, by going to the "Change personal details" section or in your profile.

Your registration on our BinterMás loyalty programme is separate and is not valid for the purchase of your tickets on bintercanarias.com.

In order to purchase your tickets you must first be registered on our website. If you have not yet registered, you can do so by going to “My Binter” or by clicking on the “Register” button from the main page. Once you have completed the registration form and clicked on accept, you will automatically be registered and will be authorised to make purchases.

Purchasing process:

PROOF OF IDENTITY

Following the instructions contained in the National Civil Aviation Security Programme (latest amendments, entering into force on the 1st of January 2010), the valid documents for proof of identity (not applicable for the purposes of proving any type of discount, in which case you must refer to the provisions of the specific regulation), are:

In the event of the Documentation being lost or stolen, the report given to the Security Forces will not be valid proof of identify of the passenger. However, a Security Forces officer may provide proof of the identity of the person, although this proof will only be valid on national flights.

Spanish minors under the age of 14 who are flying within the national territory are not obliged to carry a National ID Document or Passport, as the people under whose charge they are travelling are responsible for these.

JUSTIFICATION OF RESIDENCE DISCOUNT

Pursuant to Royal Decree (CE) 1316/2001, amended by Royal Decree 1340/2007 of 11 October, in order to make use of the discounted ticket, the passenger must prove their resident status when checking in as well as when boarding, with the following documentation:

N.B: On a provisional basis, the following exceptional circumstances shall be considered, in order to prove the status of resident:
A) Renewal of the National ID Document: the client can prove their identity and Resident status by showing the supporting paperwork to prove that their ID Document is being renewed, within the term of its validity, accompanied by the expired identity document or Passport.
B) Theft or Loss of National ID Document: Report given to the Security Forces, which must be provided together with the Passport or Driving Licence issued in Spain, as documentary proof of identity.
C) Resident's Card and Resident's Permit for citizens of the EU Member States or of a State which has signed the European Economic Area Agreement or Switzerland, whilst this is valid.

JUSTIFICATION OF LARGE FAMILY DISCOUNT
ADDITIONAL PROOF

To be eligible for this discount, the ticket holder must be able to prove at the time of purchase their status as a member of a large family by means of the official large family certificate or an equivalent separate document showing the certificate number and category. The status of the holder must be valid up to the date of completion of the journey. The certificate must be shown at the time of boarding, and it is therefore essential that the passenger brings it with them along with their other documentation.

Value of the discount:

To purchase it on bintercanarias you just need to tick the “Passengers in a large family” box, select the type of discount for which you are eligible and complete the information requested in the passenger details.

IMPORTANT: Passengers in possession of discounted tickets who are unable to prove their identity as beneficiaries will be prevented from boarding with these tickets.

The price shown when you select the flight you want is the amount for all the passengers for one route only. The taxes will then have to be added to this price. The full price of your tickets will appear broken down in the following step of the purchase: “2. Passenger details”.

It is possible to purchase tickets for a passenger other than the registered user. Once you reach the passenger details step, the details of the registered user will appear by default. You must delete these details completely and replace them with the details of the person who will be taking the flight.

Yes, although you must take into account that whilst the purchase can be made without an adult, at the time of travel, minors must travel accompanied by at least one adult of legal age.

Only one infant is permitted per adult. The maximum number of babies on board is limited according to the type of aircraft and is therefore subject to confirmation. If, once the ticket has been issued, it is not possible to confirm the baby’s booking, our operators will contact you.

For further information, you can call our Telephone Assistance Centre, 902 391 392 or 902 BINTER

Only the immediate purchase of tickets by credit or debit card is accepted, and it is not therefore possible to make bookings on our website.

You can pay for your tickets with a card from the 4B system, Visa or MasterCard. Payments are made through the bank’s secure webpage.

The denial of your purchase at the moment of payment is normally due to an error in the format in which the details of the credit or debit card have been entered. Check that in the “Card” field the 16 digits from the front of the card have been entered with no spaces (you do not need to enter the type of card, as this can be identified by the numbering); then select the expiry date in the drop-down menu; finally, enter your card’s security code in the “SecCode” field. The security code is the 3 last digits of the number on the back of your card (where your signature appears).

The “Operation denied (190)” error is a payment denial message from your bank. If you receive this denial code, please consult your bank with regard to the cause. In other cases, you may contact our Telephone Assistance Service on 902 391 392, 902BINTER or by email on operadoresweb@bintercanarias.com.

Once you have purchased your ticket, a final confirmation should appear, informing you that the purchase has been successful and indicating your booking locator. You should also automatically receive an email confirming all the details of the ticket you have bought.

If you have not received this confirmation email, check that your email address is correctly shown in your registration and that our information is not being blocked as undesired mail.

In the “My Binter” section, the “My bookings” area will also show all the information regarding the purchase you have just made. You can also contact us at any time on telephone 902 391 392, 902 BINTER or by email on operadoresweb@bintercanarias.com to obtain further information on your booking.

The tickets you purchase through bintercanarias.com are electronic and you will not therefore need an actual ticket.

The most important advantages of the e-ticket are:

NB: Unlike other airlines, under no circumstances do you need to show the credit or debit card with which you made the payment for the ticket.

After the purchase:

The tickets you purchase through bintercanarias.com are electronic tickets and no actual document is therefore necessary, other than your identity documentation and where necessary any other documentation as proof of a specific status.

However, you will automatically receive an email to inform you of all the details of the e-ticket you have purchased.

Once you have purchased your ticket, you can view your booking in the “My Binter” section in the “My bookings” area. To issue your invoice, you can also access within the “My Binter” section the “My invoices” area or via the button shown on the final confirmation once you have made the purchase.

You can issue your invoice either in your own name or in the name of a company. If you have registered the details of your company in your profile, these will appear by default when you click on the “Invoice company” button. If not, you can enter them manually.

If your fare is Tourist or Flexible, you can make changes to your booking directly on bintercanarias.com, provided that your ticket has not been amended previously through our Telephone Assistance Service and your flight is no more than 3 days old with respect to the current date. To do this you must view your booking in the “My bookings” section, access the details of the ticket by clicking on the icon . Then, access the details of the booking by clicking again . If your ticket fulfils the necessary terms and conditions, the “Make changes” button will appear.

Alternatively, the changes can be made by calling the Telephone Assistance Service 902 391 392 or 902BINTER.

The cancellation and refund of your tickets, provided that this is permitted by the fare, can also be made via the Telephone Assistance Service 902 391 392 or 902BINTER.

You can consult the terms and conditions of your ticket’s fare here

The passenger must only show their own identity documentation (DNI, passport, official identity document from their country of origin, etc.). This documentation must coincide exactly with that entered by the user when the ticket was purchased. Also, where necessary, they must show the documentation required as proof of residence (certificate of residence or foreigner’s registration certificate) and/or of large family status.

Unlike other companies, under no circumstances do you need to show the credit/debit card with which you purchased the ticket.

Your points will be added when the flight takes place. However, if you enter your BinterMás card number at the time of purchase, you will not need to show it again when you check in.

The tickets are personal and non-transferable, and therefore once the ticket has been issued, the holder cannot be changed.

One possibility, providing that the fare conditions allow, is to ask for a refund of your ticket and have a new ticket issued under another name.

Offers and promotions

NEWSLETTER

The best way of finding out about offers and promotions is through our newsletter

If you are a registered user and are not currently receiving the newsletter, follow the steps below:

If the box is already marked, please check that the email address you have written in your registration is correct and that our communication is not being blocked as undesired mail (spam) by your email service provider. If you have already checked this, please contact our online help service at the email address operadoresweb@bintercanarias.com.

General information:

To find out information on the dates and times of flights for specific routes, you can click on the “Timetables” button situated in the flight search window on the main page or you can go to the "Information and services" section, " Timetables".

Once you enter your flight departure point and destination and an approximate date on which you wish to travel, you will be informed of what days of the week the company operates for the selected routes and what times are available. You then only need to go to the “Purchase" menu and then to the " Purchase OnLine" submenu to issue your tickets.

Special services such as wheelchairs, animal transport or special baggage, must be requested through the Binter Canarias Telephone Assistance Service, by calling the telephone number 902 391 392 or 902BINTER.

Once you have issued your ticket, you must make a request for the animal to be accepted on to the flight. This request must be made by calling us on telephone 902 391 392 or 902BINTER more than 3 days in advance of the flight’s departure. Once your request has been accepted or denied, you will be notified by telephone.

The following are permitted: Dogs, cats, birds, etc. that comply with the legal restrictions and documentation. They can be accepted in the hold or in the passenger cabin.

The following are not permitted: It is not permitted to transport reptiles or rodents.

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NB: If the request is not accepted, the passenger may only request that their ticket be changed or refunded if the fare allows.

Once your ticket has been issued, you must make a request for a wheelchair. This request must be made by calling us on telephone 902 391 392 or 902BINTER. Once your request has been confirmed, you will be notified by telephone.

No extra seat can be arranged on this service. To make this request you must contact our sales offices at the airport or your usual Travel Agency.

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Once your ticket has been issued, you must make a request for special baggage. This request must be made by calling us on telephone 902 391 392 or 902BINTER. Once your request has been confirmed, you will be notified by telephone.

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The passenger may only carry one piece of hand luggage. Families with babies will be allowed to carry a cot/collapsible pushchair which can be transported in the cabin depending on the room available.

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The deadline for check-in is 30 minutes before departure in all cases. The passenger must have collected their boarding pass from the check-in desks or from the self check-in machines prior to this deadline. We therefore advise you to check in sufficiently in advance (approximately 45 minutes to 1 hour beforehand, or even more if your flight is international).

Check-in Online:

This is a quick and easy service that allows customers to print their boarding passes from any Internet access point (from home, office or any public internet access point).

The service allows customers to print boarding passes for one day before and up to 2 hours before the scheduled departure of their flights or if they do not need to check-in baggage, to go directly to the boarding gate with no need to go through the check-in counters or the Auto Check-in machines.

Step 1. Enter the section www.bintercanarias.com/checkinonline and press the button “Print Boarding Pass”www.bintercanarias.com/checkinonline

Step 2. Enter the reservation code, the family name of any of the passengers included in the reservation and the departure airport of your flight.

Step 3. Select the flight you want to check-in for. In case there are more passengers in the reservation, choose if you want to check-in only for yourself (single check-in) or for all the passengers in the reservation (group check-in).

Step 4. Remember to make a note of your NT card number so that you can make the most of the benefits of waiting list priority and accumulate points. If you do not quote your NT card number you cannot be identified as a Binter Más cardholder and so will not be able to enjoy your benefits.

Step 5. Print your boarding pass. Two copies of the boarding pass will be generated per each journey and passenger. One is for the customer and one to be delivered at the boarding gate.

Without baggage: you can go directly to your boarding gate up to twenty minutes before the scheduled departure of the flight.

With baggage: although you already have your boarding pass, you have to go to the check-in counters at least 45 minutes before the scheduled departure of the flight in order to check your baggage in.

Yes, the Check-in On-line service can be used for all the tickets issued at www.bintercanarias.com, at the Customer Telephone Service 902 391 392, at BinterCanarias’ points of sale, at the airports and at any travel agency.

The Check-in Online service can be used for all the flights between islands of BinterCanarias and also for flights to Funchal (Madeira).

In case of error or if you forget your boarding passes, you should go to the check-in counters in order to request a copy.