1. RESPONSIBILITY FOR PROCESSING

The organisation responsible for processing the personal data of BinterMás programme members is BINTERCANARIAS S.A. (BINTER), with its address in C/ Ignacio Ellacuría Beascoechea 2, Parque Empresarial Melenara, 35214 Telde, Gran Canaria.

2. DATA PROTECTION DELEGATE (DPD)

Users can contact the Data Protection Delegate at the address lopd@bintercanarias.com.

3. DATA CATEGORIES AND THEIR CONSERVATION AND SECURITY

The personal data for identification, access, location and contact are obligatory. Refusing to provide them or filing them in incorrectly makes participation in the programme impossible. On the other hand, those in the fifth section, “Optional data” (“travel preferences,” “check-in,” “professional,” “frequent flyers” and “beneficiaries”) are voluntary.

Users will be responsible for keeping their data updated and must communicate any change to them to Binter as soon as possible, either using the Web site www.bintercanarias.com.com identifying themselves with the BinterMás user credentials or communicating them in writing to BINTER CANARIAS A/A BinterMás programme, C/ Ignacio Ellacuría Beascoechea 2, Parque Empresarial Melenara, 35214 Telde, Gran Canaria.

If a user provides data on a third party (“frequent flyers” and “beneficiaries”), he/she will be responsible for informing that third party of the purposes and conditions of the data processing in the terms described below. The only purpose of entering these personal data will be reservations management (for “frequent flyers”) and the assigning or granting of points according to the conditions of the programme (for the “beneficiaries”). In either case, BINTER will not process these data for any other purpose.

If a user provides data on a third party (“frequent flyers” and “beneficiaries”), he/she will be responsible for informing that third party of the purposes and conditions of the data processing in the terms described below. The only purpose of entering these personal data will be reservations management (for “frequent flyers”) and the assigning or granting of points according to the conditions of the programme (for the “beneficiaries”). In either case, BINTER will not process these data for any other purpose.

BINTER CANARIAS has adopted the security measures set in current legislation to guarantee the confidentiality and security of the personal data, avoiding their alteration, loss and unauthorised processing or access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed, whether from human action or physical or natural means.

4. PURPOSE OF THE PROCESSING, LEGITIMACY AND DATA CONSERVATION PERIOD

BINTER will process the personal data collected with the main purpose of managing users’ membership of the BinterMás programme, on the legal basis of the contractual relationship arising from their condition as members and holders of the BinterMás card. This purpose includes:

  • The maintenance and management of the contractual relationship with the programme, including the management of the privileges and advantages for users, the issuing of the BinterMás card and the management of movements (of obtaining and redemption) and of the associated points.
  • The maintenance and management of the contractual relationship with the programme, including the management of the privileges and advantages for users, the issuing of the BinterMás card and the management of movements (of obtaining and redemption) and of the associated points.
  • Attention to incidents, claims, complaints and suggestions arising from membership of the BinterMás programme.

Likewise, and based on their consent given freely and specifically using the boxes provided on the BinterMás programme membership form, the data provided will be processed by BINTER for the following purposes:

  • The preparation of profiles based on personal and travel preferences provided by users or based on data in the historical databases owned by BINTER to contribute to providing a better customised service and a better travel experience.
  • The sending of BinterMás programme commercial communications with BINTER promotions, benefits and attention current at any time and, generally, those of the participating companies or any other that offers special conditions for members of the BinterMás programme. The participating companies can be consulted at

Users may revoke their consent at any time through the private area on the Binter Web site or by any of the means described in the “exercising of rights” section.

Finally, and based on the legitimate interest of the responsible organisation, the personal data of users connected with the BinterMás programme may be processed internally for surveys, market research, commercial reports and draws to improve the BinterMás loyalty programme and BINTER’s services generally and to better attend to users’ expectations and increase the degree of satisfaction and experience.

Users may oppose this processing at any time through any of the means described in the “exercising of rights” section.

5. SENDING OF COMMERCIAL COMMUNICATIONS

If users have purchased a BINTER ticket and have therefore formalised a transport contract with the responsible organisation, BINTER may send them electronic commercial communications referring to similar products or services, based on the prior contractual relationship and in accordance with article 21 of law 34/2002, 11 July, on information society and electronic commerce services.

At any time, users may oppose this processing or request the ceasing of the sending of electronic commercial communications in any of the communications sent according to the instructions included in each sending.

6. CEDING AND COMMUNICATIONS OF DATA

Obtaining and changing BinterMás programme points for services provided by the collaborating companies forming part of the programme at any time implies the need to communicate the user’s data for that purpose, the collaborating organisation being responsible for the management and processing with due guarantees of confidentiality.

Aside from the above, the user’s personal data may be communicated only to public authorities and the police in accordance with the law and on requirement. Binter makes no international transfers of data relating to the BinterMás programme.

7. EXERCISING OF RIGHTS

Users may exercise their rights to access, correction, deletion, limitation of processing, suppression, portability and opposition by writing together with an identity document (such as an identity card, passport or foreigner’s identity card) to BINTER CANARIAS, S.A. Att. Gestión LOPD BinterMás programme. C/Ignacio Ellacuría Beascoechea 2, Parque Empresarial Melenara, Código Postal 35214, Telde, Gran Canaria, Spain or by e-mail to lopd@bintercanarias.com.

Interested parties may contact the Data Protection Delegate directly by e-mail to lopd@bintercanarias.com.

Likewise, interested parties may exercise their rights as being affected in the terms of the regulations and can make a claim to the Spanish Data Protection Agency.