Accessibility

Compliance Status

This website is partially compliant with "Royal Decree 1112/2018, of September 7, on accessibility of public sector websites and mobile applications" due to the exceptions and the non-compliances listed below.

Non-accessible Content

The content listed below is non-accessible for the following reasons:

a. Non-compliance with RD 1112/2018

Some text integrated into graphics or diagrams, as well as text overlaying images, may not meet the minimum contrast ratio required to facilitate reading [requirement 9.1.4.3 of standard UNE-EN 301549:2019 Contrast (minimum)].
There are videos on the website that do not have synchronized captions for users who cannot access audio information [requirement 9.1.2.2 of standard UNE-EN 301549:2019 Captions (prerecorded)].
There may be links with inadequate descriptions or purpose that is not clearly defined, making it difficult to determine their intent from the link text or context [requirement 9.2.4.4 of standard UNE-EN 301549:2019 Purpose of links].
Certain controls may display differences between the visible label and the accessible name received by assistive technologies or used by speech recognition systems [requirement 9.2.5.3 of standard UNE-EN 301549:2019 Label in name].
Certain interactive elements may not be operable via keyboard, making it difficult for users who cannot operate a mouse or touchscreen [requirement 9.2.1.1 of standard UNE-EN 301549:2019 Keyboard].
Some interactive elements may not display a sufficiently visible focus indicator when receiving keyboard focus [requirement 9.2.4.7 of standard UNE-EN 301549:2019 Focus visible].
Minor occasional editing errors may exist on some web pages.

b. Disproportionate Burden

Not applicable.

c. Content outside the scope of applicable legislation

Office files, such as PDFs or other formats published before the exclusion date established by applicable regulations, provided they meet the legal conditions to be excluded.
Third-party content that is neither funded nor developed by Binter Canarias, nor under its control, provided it meets the exclusion conditions established by applicable regulations.

Preparation of this Accessibility Statement

This statement was prepared on October 15, 2026. The method used to prepare the statement was a self-assessment carried out by the organization itself.

Last review of the statement: October 15, 2026.

Feedback and Contact Details

You can submit communications regarding accessibility requirements (Article 10.2.a of RD 1112/2018), such as:

reporting any possible non-compliance by this website
conveying other difficulties in accessing content
making any other inquiry or suggestion for improvement regarding website accessibility

Through the contact form, by calling customer service at (922) or (928) 327 746 - 900 533 256, or by sending an email to [email protected].

Customer service is available Monday through Sunday, from 5:00 to 23:00.

Enforcement Procedure

If the response to an accessibility request or complaint is unsatisfactory, or if no response is received within the established timeframe, the user may initiate the complaint procedure set forth in Article 13 of Royal Decree 1112/2018, where applicable, without prejudice to any other legal remedies provided under current regulations.

Optional Content

Commitment to Accessibility

At Binter Canarias, we are committed to the accessibility of our digital services, working to ensure that everyone can access information and use our website independently, easily, and securely, regardless of their capabilities, circumstances, or access technologies. To this end, we continuously work to improve the accessibility of our content and features, following the requirements established by applicable regulations and recognized accessibility guidelines, aiming to offer an inclusive user experience and facilitate access to our services for all people.