If you have left a personal item on one of our flights, you can contact us via our contact form. To enable us to process your request, please provide your flight details (flight number, date, origin and destination) along with a detailed description of the item. Upon receipt of your request, our team will review your case and contact you to update you on the status of your request. Where applicable, we will arrange for the return of your item.
Please note that airport facilities are not operated by the airlines. If your item was lost within the airport (such as in the terminal, security checkpoints, lounges or other common areas), you will need to contact the relevant airport operator's Lost and Found office directly.
Identity documents, such as ID cards or passports, are not retained by the airline. They are always handed over to the airport authorities. You should contact the relevant authorities directly to arrange their return.
Due to limited storage space, recovered items are kept for a maximum of 6 months from the date they are found. Perishable items and personal hygiene products, however, cannot be stored and are disposed of on the same day.
