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Suggestions, complaints and compliments

At Binter we are committed to the continuous improvement of our services and to the solving of any incident that affects the satisfaction of our clients. This form is available for sending us your suggestions, greetings or complaints..

To facilitate the handling of complaints, these should be submitted using the following electronic form or the physical forms available at the airports where Binter is present.

In addition, you can consult all your rights under the contract of carriage at the section 5. Passenger's rights.

Fill in the form

Do you have any doubt?

Find the answers to your questions with our Frequently asked questions.

Telephone attention

Our contact numbers are at your disposal.

Information and Ticket Sales

[+34] 928 327 700

From Monday to Sunday from 5:00 a.m. to 11:00 p.m.

France icon
France: [+33] 0185 852 683
Italy icon
Italy: [+39] 0653 264 954
Portugal icon
Portugal: [+351] 291 290 129

From Monday to Friday from 9:00 a.m. to 5:00 p.m.

BinterMás cardholders

Monday to Friday from 08:00 to 20:00 hours


[+34] 928 327 700


[+34] 928 327 701


[+34] 928 327 702

[email protected]

Customer support

From Monday to Sunday from 5:00 a.m. to 11:00 p.m.

Suggestions, complaints and claims:


[+34] 928 327 746 - 900 533 256


[+34] 928 327 747


[email protected]

Lugagge incidents


[+34] 900 105 190 - 928 327 749


[email protected]

Airport Sales Offices

Our office hours may vary according to flight schedules.

Gran Canaria, Tenerife Norte, Lanzarote and Fuerteventura

From Monday to Sunday:

6:00 a.m. to 9:30 p.m.

La Gomera

From Monday to Sunday:

8:00 a.m. to 10:45 a.m. and 3:45 p.m. to 6:00 p.m.

La Palma

From Monday to Sunday:

7:00 a.m. to 9:00 p.m.

El Hierro

From Monday to Sunday:

7:30 a.m. to 1:30 p.m. and 2:30 p.m. to 5:30 p.m.

Social media

We will attend you on the following social media channels from Monday to Sunday from 8am to 8pm.

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