Suggestions, complaints and compliments
At Binter we are committed to the continuous improvement of our services and to the solving of any incident that affects the satisfaction of our clients. This form is available for sending us your suggestions, greetings or complaints..
To facilitate the handling of complaints, these should be submitted using the following electronic form or the physical forms available at the airports where Binter is present.
In addition, you can consult all your rights under the contract of carriage at the section 5. Passenger's rights.
Fill in the formDo you have any doubt?
Find the answers to your questions with our Frequently asked questions.
Telephone attention
Our contact numbers are at your disposal.
Information and Ticket Sales
[+34] 928 327 700
From Monday to Sunday from 5:00 a.m. to 11:00 p.m.
From Monday to Friday from 9:00 a.m. to 5:00 p.m.
BinterMás cardholders
Monday to Friday from 08:00 to 20:00 hours
Verde:
[+34] 928 327 700
Plata:
[+34] 928 327 701
Oro:
[+34] 928 327 702
Priority attention for Comfort and Premium fares
From Monday to Sunday from 5:00 a.m. to 11:00 p.m.
900 747 628
Customer support
From Monday to Sunday from 5:00 a.m. to 11:00 p.m.
Suggestions, complaints and claims:
Telephone:
[+34] 928 327 746 - 900 533 256
Fax:
[+34] 928 327 747
Email:
Airport Sales Offices
Our office hours may vary according to flight schedules.
Gran Canaria, Tenerife Norte, Lanzarote and Fuerteventura
From Monday to Sunday:
6:00 a.m. to 9:30 p.m.
La Gomera
From Monday to Sunday:
8:00 a.m. to 10:45 a.m. and 3:45 p.m. to 6:00 p.m.
La Palma
From Monday to Sunday:
7:00 a.m. to 9:00 p.m.
El Hierro
From Monday to Sunday:
7:30 a.m. to 1:30 p.m. and 2:30 p.m. to 5:30 p.m.
Madrid (Terminal 2)
From Monday to Sunday:
5:30 a.m. to 9:00 p.m.
Social media
We will attend you on the following social media channels from Monday to Sunday from 8am to 8pm.
