The BinterMás Programme (hereinafter, the ‘Programme’ or ‘BinterMás’) is the property of the Company BINTER CANARIAS S.A. (hereinafter BINTER) with registered address at C/ Ignacio Ellacuría Beascoechea, 2, Parcela 31.996-B, 35200, Telde, Las Palmas, España and its Tax Number is A-38666897.

The Participating or Partner Companies are the institutions involved in the Programme through a participation contract which offers advantages and benefits to the members of the Programme. The advantages and benefits of the BinterMás Card will not accrue to those of any other card or programme of the participating companies unless this is duly determined in each case. In addition, the benefits offered by the programme are not compatible with nor accruable to those of any other loyalty Programme offered by BINTER and/or by third parties unless this is duly determined in each case.

Natural persons over eighteen (18) years old who duly fill in the request for registration can participate in the programme. Those older than twelve (12) can participate in the programme on condition that the request for registration is authorized by their legal representatives and this must be duly accredited. Those over two (2) years of age may hold an account under the guardianship of their legal representatives on condition that these accredit this, he is a member of BinterMás and directly arranges the registration. For all purposes, the legal representative will be responsible for the account under guardianship and for the use of the card.

These General Conditions will be understood to be accepted by the participants: on reception by BINTER of the request for registration duly filled in and signed, when the registration is made online and includes the express consent by the participant or as regards the use of the card.

The participants in the Programme will have a physical or virtual card which will record the personal data of the applicant a well as the number of the holder. BINTER reserves the right to admit or reject any registration in the Programme. BINTER reserves the right to withdraw the card, suppress the benefits, cancel the points account and demand accountability from the holder who uses the Programme unduly or fraudulently or repeatedly fails to comply with the rules and procedures contained in these General Conditions.

If the holder wishes, he may terminate his participation in the Programme by notifying this in writing and returning his card. In this case BINTER will destroy all the information concerning this holder, which, as a consequence of his participation in the programme, is contained in its database, only conserving this at the disposal of the Public Administrations, Judges and Courts as regards the possible responsibilities arising from the processing during the period of prescription of this information.

The BinterMás cards are personal and transferable and are owned by BINTER. The holder accepts his dual condition as user and depositary of the card, and is responsible for its correct use and conservation.

There are different types of cards, with or without expiry date. The issue of a determined level of cards will depend on the consumption levels of the holder, as well as the specific agreements of the Programme.

In the event of loss, theft or deterioration of the card, the holder undertakes to notify the Attention Centre of BinterMas in writing, BINTER will not be responsible in any case for fraudulent or undue use which may have been carried out while such notification is not made. The possession of the card does not generate more rights than those expressly recognized in these General Conditions.

The objective of the Programme consists of offering the holders of BinterMás cards a number of benefits regarding the consumption of products and/or services provided by the entities associated to the Programme. The benefits are subject to the conditions duly established by the Programme, the holder must consult the particular conditions applicable for each product/service offered previous to their use. These conditions will always be available on the Programme website.

In order to obtain the advantages of the Programme, the holder must be duly identified by showing his BinterMás card, or through the indication of the code of the holder which is recorded in his card at the time the reservation or check-in of BINTER flights are made, as well as in the companies participating in the Programme. The personnel of BINTER and the personnel of the entities associated to the Programme may request the holder to show a document which accredits his identity. By telephone, the holder must accredit his identity by replying to the identification questions asked by the operator.

The obtaining of points is personal for each holder. The points are not transferable nor exchangeable for cash or other goods not included in the Programme. The points obtained by the holder and not used will expire on March 31 of the third year elapsed since when it was obtained.

The holder can claim points not noted in his account up to six months after the purchase of the product and/or service which give the right to the accrual of points, the points will be credited if the cardholder was already a member of the programme on the date of the flight.

In accordance with what is established in Organic Law 15/1999, of December 13, on the Protection of Data of a Personal Nature, the applicant expressly consents and, through joining the BinterMás Programme, accepts and authorizes BINTER to make use of his personal data for the purposes of the processing explained below. The main finality is to manage the contractual relation derived from his condition as member of the Programme and holder of the BinterMás card.

The applicant is informed that the delivery of the data contained in the application to join is obligatory and, failing this or in the case of error, this will empower BINTER to reject his participation in the Programme. The information contained in the sections on “Beneficiaries”, “Preferences” and “Professional Data” is obligatory and the incorporation of the applicant to the Programme will not be rejected if this is not filled in or is incomplete.

The Person Responsible for the File

The person responsible for the file of the BinterMás programme is BINTER CANARIAS S.A. whose address is at C/ Ignacio Ellacuría Beascoechea, 2, Parcela 31.996-B, 35200, Telde, Las Palmas.

Finalities of the Processing

a) Processing of application data for participation in the “BinterMás” Programme.

b) Arranging any activity related to the objectives of the Programme, as well as the integral management of the contractual relationship derived from the condition as member of the Programme and holder of the BinterMás card.

c) The drafting of studies and analyses for the implementation of improvements and extensions of the benefits of the Programme.

d) The periodical forwarding of information related to the use of the BinterMás card, promotions, benefits and attention in force at all times in BINTER CANARIAS and in the Participating Companies or any other which offers special conditions for the holders of the Programme, by email, conventional mail, SMS or any other communication system. All the despatches of information will be sent to any of the media stated by the holder in his application to join the Programme. In the event of the change of any of these media, the holder will notify the BinterMas Attention Centre of the new data in writing.

e) Once the condition of holder of the BinterMás card is obtained, the holder expressly consents to the use of his data in order to exploit the historical databases owned by BINTER, and this contributes to the development objectives, the improvement, control and management of the contractual relationship and the BinterMás Programme.

Assignment and notification of data to third parties

The applicant gives his express consent so that, once the condition of holder is obtained, his data may be assigned or communicated to a third party which provides services for the processing of data for the “BinterMás” Programme, to any legal entity affiliated to or participated in by BINTER to be used for the finalities described. Furthermore, the data may be generally assigned to the participating Companies, Reservation Systems and Consulting, Marketing and/or Logistics Entities on condition that this assignment or communication is necessary in order to offer the holders the services of the Programme and others which are expressly requested by the holders at any time, and the assignees are always obliged to maintain the strictest confidentiality regarding this data.

Exercise of the rights to access, rectify, cancel and oppose

The holder is informed of his rights to access, rectify, cancel and oppose as regards the processing of his automated data. In order to execute this, it must be notified in writing, with an attached copy of the holder’s ID-Passport to BINTER SISTEMAS Att. LOPD - Programme BinterMás – Departamento de Gestión IT. / Ignacio Ellacuría Beascoechea, 2, Parcela 31.996-B, 35200, Telde, Las Palmas.

BINTER reserves the right to cancel the BinterMás programme, as well as to modify its conditions at any time and with no previous notice. The conditions in force at any time are posted on the website of the Programme. In the event of cancellation, the holders will be notified of this and, as from the date of notification, they will have an additional month to accrue points and three months to redeem the totality of the points in their accounts. The cancellation of the Programme will not generate any benefit or compensation for the holders of the BinterMás card. BINTER is not responsible for the impossibility to carry out the Programme when this is due to legal impositions or force majeure.

Neither the Programme nor BINTER will be responsible due to any claim deriving directly or indirectly from the contractual or non-contractual relations of the holders and the companies participating in the Programme for the use or acquisition of services/products, advantages or benefits of these companies, regardless of whether these relations have occurred in an operation for obtaining the redemption of points. The Programme will only be responsible for noting points which was not duly carried out on condition that the conditions applicable in each case are complied with.

These General Conditions are completed with the Operative Conditions which contain the procedures for obtaining and redeeming and with the Particular Conditions applicable to each type of operation which are posted on the website of the Programme. The conditions of the Programme will be regulated, complied with and executed in accordance with Spanish laws and rules. As regards any question arising in relation to the interpretation and application of these General Conditions, the parties expressly renounce their jurisdictions and expressly submit to the jurisdiction of the Courts and Tribunals of Las Palmas de Gran Canaria.

Due to their content, if any of the clauses is totally or partially null or inapplicable, it will be considered not to exist and the rest of the content of these conditions will continue to apply.

Obtaining / Accrual of points

The points accrue when the holder is identified with his BinterMás card in the reservation and /or check-in of his flight with BinterCanarias or at the time he uses the service in the establishments of the associated companies.

The points accrue in the holder’s account which is correctly identified with his BinterMás card at the check-in of his flight or in the establishment of the associated companies on condition that his name appears on the airline ticket or on the contract/invoice of the associated company. Regardless of the person who has paid and in accordance with the tariff or service contracted by the client, points will only accrue for the service or product consumed directly by the holder depending on the offer and conditions for obtaining the service or product for BinterCanarias and each of the associated companies which may be checked on the BinterMás website.

Claiming points not noted

The holder can claim that points not noted be included in his account by presenting the documentation which justifies and gives him the right to obtain points. As regards flights, a copy of the ticket or route receipt will be sent together with the boarding pass. Regarding services or products from associated companies, a copy of the contract / invoice will be sent. These despatches must be sent to by post or email and BINTER will not be responsible for their deterioration or loss.

Use / Exchange of points

The services involving points are personal and not transferable. They may be issued in the name of the holder, the beneficiaries (designated in writing and with a maximum of 4) and/or the person accompanying on Binter Canarias flights (passengers with tickets on the same legs / times as the holder and with a maximum of one accompanying person per flight and holder), depending on the offer and the conditions and use in force for BinterCanarias and each of the associated companies posted on the BinterMás website. The issue of a service with points is conditioned by the existence of a sufficient balance in the holder’s account.

The holder must accredit himself as such at the time an exchange of points is carried out in his account. In no case may the holders of accounts with guardianship exchange points. The exchange of points in guardianship accounts may solely and exclusively be carried out by the legal representative of the account of the minor.

The services with points are subject to restrictions, therefore, the holder must be informed of the availability, conditions of issue and use before carrying out the exchange. Exchanges of points are not reimbursable in any circumstances.

On carrying out an exchange of points for an associated company, the holder can obtain an authorization code with which he can make a reservation of BinterMás points charged to the associated company. The generation of the authorization code implies that the corresponding points are subtracted from the client’s account. The authorization code is valid for 3 months, a period in which it must be used in the associated company. Once the period of validity has elapsed, the unused code will automatically expire with no possibility to be reimbursed or used subsequently.