The BinterMás Programme (hereinafter, the ‘Programme’ or ‘BinterMás’) is the property of the Company BINTER CANARIAS S.A. (hereinafter BINTER) with registered address at C/ Ignacio Ellacuría Beascoechea, 2, Parcela 31.996-B, 35200, Telde, Las Palmas, España and its Tax Number is A-38666897.

The Participating or Partner Companies are the institutions involved in the Programme through a participation contract which offers advantages and benefits to the members of the Programme. The advantages and benefits of the BinterMás Card will not accrue to those of any other card or programme of the participating companies unless this is duly determined in each case. In addition, the benefits offered by the programme are not compatible with nor accruable to those of any other loyalty Programme offered by BINTER and/or by third parties unless this is duly determined in each case.

Natural persons over eighteen (18) years old who duly fill in the request for registration can participate in the programme. Those older than twelve (12) can participate in the programme on condition that the request for registration is authorized by their legal representatives and this must be duly accredited. Those over two (2) years of age may hold an account under the guardianship of their legal representatives on condition that these accredit this, he is a member of BinterMás and directly arranges the registration. For all purposes, the legal representative will be responsible for the account under guardianship and for the use of the card.

These General Conditions will be understood to be accepted by the participants: on reception by BINTER of the request for registration duly filled in and signed, when the registration is made online and includes the express consent by the participant or as regards the use of the card.

The participants in the Programme will have a physical or virtual card which will record the personal data of the applicant a well as the number of the holder. BINTER reserves the right to admit or reject any registration in the Programme. BINTER reserves the right to withdraw the card, suppress the benefits, cancel the points account and demand accountability from the holder who uses the Programme unduly or fraudulently or repeatedly fails to comply with the rules and procedures contained in these General Conditions.

If the holder wishes, he may terminate his participation in the Programme by notifying this in writing and returning his card. In this case BINTER will destroy all the information concerning this holder, which, as a consequence of his participation in the programme, is contained in its database, only conserving this at the disposal of the Public Administrations, Judges and Courts as regards the possible responsibilities arising from the processing during the period of prescription of this information.

The BinterMás cards are personal and transferable and are owned by BINTER. The holder accepts his dual condition as user and depositary of the card, and is responsible for its correct use and conservation.

There are different types of cards, with or without expiry date. The issue of a determined level of cards will depend on the consumption levels of the holder, as well as the specific agreements of the Programme.

In the event of loss, theft or deterioration of the card, the holder undertakes to notify the Attention Centre of BinterMas in writing, BINTER will not be responsible in any case for fraudulent or undue use which may have been carried out while such notification is not made. The possession of the card does not generate more rights than those expressly recognized in these General Conditions.

The objective of the Programme consists of offering the holders of BinterMás cards a number of benefits regarding the consumption of products and/or services provided by the entities associated to the Programme. The benefits are subject to the conditions duly established by the Programme, the holder must consult the particular conditions applicable for each product/service offered previous to their use. These conditions will always be available on the Programme website.

In order to obtain the advantages of the Programme, the holder must be duly identified by showing his BinterMás card, or through the indication of the code of the holder which is recorded in his card at the time the reservation or check-in of BINTER flights are made, as well as in the companies participating in the Programme. The personnel of BINTER and the personnel of the entities associated to the Programme may request the holder to show a document which accredits his identity. By telephone, the holder must accredit his identity by replying to the identification questions asked by the operator.

The obtaining of points is personal for each holder. The points are not transferable nor exchangeable for cash or other goods not included in the Programme. The points obtained by the holder and not used will expire on March 31 of the third year elapsed since when it was obtained.

The holder can claim points not noted in his account up to six months after the purchase of the product and/or service which give the right to the accrual of points, the points will be credited if the cardholder was already a member of the programme on the date of the flight.

The applicant is informed that submission of the data contained on the application form is mandatory and omitting or submitting incorrect data will be cause entitling BINTER to deny the applicant’s request to join the Programme, except for the information contained in the “Beneficiaries”, “Preferences” and “Professional Data” sections, which is discretionary and the applicant’s request to join the programme shall not be denied if they are omitted or not fully completed.

If the user submits a third party’s data, they are informed that the responsibility for obtaining the consent from said third party to submit their data to BINTER for the BinterMás programme, lies with the user and they must likewise inform that party of the purposes for processing their data and the conditions under which this is performed described herein.

Entity responsible for processing

The entity responsible for processing the data is BINTERCANARIAS S.A. (BINTER), with registered address at C/ Ignacio Ellacuría Beascoechea, 2, Parque Empresarial Melenara, 35214 Telde, Gran Canaria.

Intended Purposes of the Processing

By joining the BinterMás Programme, the interested party expressly consents and accepts and authorises BINTER to use their personal data for the processing purposes described below.The main purpose is to manage the contractual relationship stemming from their status as a Member of the Programme and Holder of the BinterMás Card, this purpose includes:

• Processing the application data to join the “BinterMás” Programme.
• Managing any activity related to the specific purposes of the Programme, together with comprehensive management of the contractual relationship stemming from their status as a Member of the Programme and Holder of the BinterMás Card.
• Undertaking studies and analyses for implementing improvements and extending the programme’s benefits.
• Periodic sending of information concerning use of the BinterMás Card, promotions, benefits and gratuities in force at any time at BINTER and in Participating Companies or any other offering special conditions for members of the programme, by both e-mail and conventional post, SMS text message or any other system of communication.All information shall be sent by any of the means the cardholder indicates in their application to join the Programme.
• Once the applicant becomes a BinterMás cardholder, they expressly consent to their data being used to exploit the historic databases belonging to BINTER and to thus contribute to the purposes of developing, improving, controlling and managing the contractual relationship and the BinterMás programme.

Periods – how long do we keep your personal data?

Compliant with current legislation, BINTER informs you that your data will be kept for the period that is strictly necessary to fulfil the aforementioned purposes, based on the following criteria: (I) Legal obligation to conserve the data; (II) duration of the contractual relationship and attention to any of the liabilities stemming from said relationship; and (III) a request from the interested party to delete the data in the cases in which this is admissible.

Legitimisation – what is the legal basis for processing your data?

The legal basis for processing users’ personal data is the consent given by the interested party to do so.

Likewise, prospective service offering is based on the consent obtained from the user and withdrawal of this consent shall not affect the fulfilment of other intended purposes.

Up-to-date data

BINTER thanks the cardholder for keeping their data up to date through the BINTER website, identifying themselves with their BinterMás credentials, or by sending written notification to BINTER FAO: BinterMás Programme, C/ Ignacio Ellacuría Beascoechea, 2, Parque Empresarial Melenara, 35214 Telde, Gran Canaria.

Recipients – To whom can your data be sent?

The applicant gives their express consent, so that, once they have become Cardholders, their data may be transferred or sent to a third part that renders data processing services for the “BinterMás” Programme, Binter System companies, including any legal subsidiary entity or one in which BINTER has holdings, for their use compliant with the purposes described. Likewise, they may be sent, in general, to Participating Companies, Booking Companies and Consultancy, Marketing and/or Logistics firms, provided that said transfer or sending is necessary for offering cardholders the services included in the Programme and others expressly requested by the cardholders at any time; the recipients of the data shall always be obliged to keep this strictly confidential.

The rights of the user as owner of their personal data

BINTER informs its users of their rights under current regulations concerning the protection of the data collected. Users may, at any time, know which of their personal data has been processed by BINTER; rectify information that is inaccurate; cancel said data or oppose its processing, this latter right being limited to the cases in which their consent is not necessary to process their data, provided no legislation stipulates the contrary and when grounded and legitimate reasons exist regarding a specific personal situation and when their personal data is processed for advertising and commercial prospecting purposes.

Users are entitled to request BINTER to limit the processing of their personal data when the legal requirements to do so are met. Users are entitled to receive the personal details relevant to them and that they have submitted to BINTER in a structured format, of common usage and machine readable or to request BINTER to transmit them directly to another responsible entity when such is technically possible.

Lastly, you are informed that any interested party may present a claim before the Spanish Data Protection Agency, especially when they have not been able to exercise their rights.

To exercise these rights, the user should send a notification in writing, together with a photocopy of their national identity document or other legally valid means of accrediting the user's identity, to the following address:

BINTERCANARIAS S.A. (FAO: Personal Data Protection)
C/ Ignacio Ellacuría Beascoechea, 2
Polígono Industrial Melenara
35200 Telde, Gran Canaria

Or alternatively by e-mail to: lopd@bintersistemas.com

Lastly, you are informed that any interested party may present a claim before the Spanish Data Protection Agency, especially when they have been unable to exercise their rights.

BINTER reserves the right to cancel the BinterMás programme, as well as to modify its conditions at any time and with no previous notice. The conditions in force at any time are posted on the website of the Programme. In the event of cancellation, the holders will be notified of this and, as from the date of notification, they will have an additional month to accrue points and three months to redeem the totality of the points in their accounts. The cancellation of the Programme will not generate any benefit or compensation for the holders of the BinterMás card. BINTER is not responsible for the impossibility to carry out the Programme when this is due to legal impositions or force majeure.

Neither the Programme nor BINTER will be responsible due to any claim deriving directly or indirectly from the contractual or non-contractual relations of the holders and the companies participating in the Programme for the use or acquisition of services/products, advantages or benefits of these companies, regardless of whether these relations have occurred in an operation for obtaining the redemption of points. The Programme will only be responsible for noting points which was not duly carried out on condition that the conditions applicable in each case are complied with.

These General Conditions are completed with the Operative Conditions which contain the procedures for obtaining and redeeming and with the Particular Conditions applicable to each type of operation which are posted on the website of the Programme. The conditions of the Programme will be regulated, complied with and executed in accordance with Spanish laws and rules. As regards any question arising in relation to the interpretation and application of these General Conditions, the parties expressly renounce their jurisdictions and expressly submit to the jurisdiction of the Courts and Tribunals of Las Palmas de Gran Canaria.

Due to their content, if any of the clauses is totally or partially null or inapplicable, it will be considered not to exist and the rest of the content of these conditions will continue to apply.

Obtaining / Accrual of points

The points accrue when the holder is identified with his BinterMás card in the reservation and /or check-in of his flight with BinterCanarias or at the time he uses the service in the establishments of the associated companies.

The points accrue in the holder’s account which is correctly identified with his BinterMás card at the check-in of his flight or in the establishment of the associated companies on condition that his name appears on the airline ticket or on the contract/invoice of the associated company. Regardless of the person who has paid and in accordance with the tariff or service contracted by the client, points will only accrue for the service or product consumed directly by the holder depending on the offer and conditions for obtaining the service or product for BinterCanarias and each of the associated companies which may be checked on the BinterMás website.

Claiming points not noted

The holder can claim that points not noted be included in his account by presenting the documentation which justifies and gives him the right to obtain points. As regards flights, a copy of the ticket or route receipt will be sent together with the boarding pass. Regarding services or products from associated companies, a copy of the contract / invoice will be sent. These despatches must be sent to by post or email and BINTER will not be responsible for their deterioration or loss.

Use / Exchange of points

The services involving points are personal and not transferable. They may be issued in the name of the holder, the beneficiaries (designated in writing and with a maximum of 4) and/or the person accompanying on Binter Canarias flights (passengers with tickets on the same legs / times as the holder and with a maximum of one accompanying person per flight and holder), depending on the offer and the conditions and use in force for BinterCanarias and each of the associated companies posted on the BinterMás website. The issue of a service with points is conditioned by the existence of a sufficient balance in the holder’s account.

The holder must accredit himself as such at the time an exchange of points is carried out in his account. In no case may the holders of accounts with guardianship exchange points. The exchange of points in guardianship accounts may solely and exclusively be carried out by the legal representative of the account of the minor.

The services with points are subject to restrictions, therefore, the holder must be informed of the availability, conditions of issue and use before carrying out the exchange. Exchanges of points are not reimbursable in any circumstances.

On carrying out an exchange of points for an associated company, the holder can obtain an authorization code with which he can make a reservation of BinterMás points charged to the associated company. The generation of the authorization code implies that the corresponding points are subtracted from the client’s account. The authorization code is valid for 3 months, a period in which it must be used in the associated company. Once the period of validity has elapsed, the unused code will automatically expire with no possibility to be reimbursed or used subsequently.