Passengers with special needs

Binter provides travel for passengers who need assistance in compliance with Regulation 1107/2006 on the rights of the handicapped in air transport. It is recommended that the special needs be communicated at least 48 hours beforehand. This allows us to request the required assistance service and guarantee that the flight safety needs are covered.

The needs can be communicated at the time of making the reservation in a travel agent and on our own Web site, telephone service (900 105 189 - +34 928 327 748) or in the sales office in the airport.

Special needs

    Reduced mobility (3 types):
  • - Difficulty walking but able to ascend and descend stairs and reach the seat unaided.
  • - Great difficulty walking, cannot ascend and descend stairs but can reach the seat unaided.
  • - Unable to walk – assistance required at all times.
    Difficulty with vision or blind, with or without guide dog.
    Hearing difficulties, deaf or deaf and dumb.
    Mental handicap.
    Travel accompanied by an emotional support animal
  • The passenger must show a paper medical certificate signed by a mental health medical professional authorized declaring:
  • - The passenger has a mentalor emotional disability.
  • - The passenger needs the emotional support or psychiatric service animal as an accomodation for air travel and/or activity at the passenger's destination.
  • - The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care.
  • - The date and type of the mental health professional's or medical doctor´s license and the state or other jurisdiction in which it was issued.
    Others (any other need not included above).

Flight safety

  • The number of passengers with special needs on the same flight may be limited for safety reasons, so we recommend that the reservation be made as early as possible.
  • Non-walking passengers unable to move themselves, operate the seat belt, the life jacket and the oxygen mask must be aided by a companion.
  • If necessary, a maximum of one non-walking passenger unable to move and travelling alone may be carried since his/her needs will be covered by the crew as long as there are no more than two unaccompanied minors on the same flight.

Dogs, emotional support animals and mobility equipment

  • Binter will carry without additional charge guide dogs and emotional support animals in the cabin in accordance with national regulations, medical equipment and up two items of mobility equipment per person as long as at least 48 hours’ notification is given beforehand, the space limitations on board the aircraft do not impede it and the relevant legislation on dangerous goods is complied with. If the wheelchair is mechanically driven, the battery must be disconnected and its terminals isolated, following the instructions of the airport personnel.
  • When groups are involved, we recommend that the reservation be made one month beforehand to allow sufficient time for processing the request.