Passengers with special needs

Binter provides travel for passengers who need assistance in compliance with Regulation 1107/2006 on the rights of the handicapped in air transport. It is recommended that the special needs be communicated at least 48 hours beforehand. This allows us to request the required assistance service and guarantee that the flight safety needs are covered.

The needs can be communicated at the time of making the reservation in a travel agent and on our own Web site, telephone service (900 105 189 - +34 928 327 748) or in the sales office in the airport.

Special needs

    Reduced mobility (3 types):
  • - Difficulty walking but able to ascend and descend stairs and reach the seat unaided.
  • - Great difficulty walking, cannot ascend and descend stairs but can reach the seat unaided.
  • - Unable to walk – assistance required at all times.
    Difficulty with vision or blind, with or without guide dog.
    Hearing difficulties, deaf or deaf and dumb.
    Mental handicap.
    Travel accompanied by an emotional support animal
  • The passenger must show a paper medical certificate signed by a mental health medical professional authorized declaring:
  • - The passenger has a mentalor emotional disability.
  • - The passenger needs the emotional support or psychiatric service animal as an accomodation for air travel and/or activity at the passenger's destination.
  • - The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care.
  • - The date and type of the mental health professional's or medical doctor´s license and the state or other jurisdiction in which it was issued.
    Others (any other need not included above).

Flight safety

  • The number of passengers with special needs on the same flight may be limited for safety reasons, so we recommend that the reservation be made as early as possible.
  • Non-walking passengers unable to move themselves, operate the seat belt, the life jacket and the oxygen mask must be aided by a companion.
  • If necessary, a maximum of one non-walking passenger unable to move and travelling alone may be carried since his/her needs will be covered by the crew as long as there are no more than two unaccompanied minors on the same flight. You can consult the safety measures and seat allocation here.

Guide dogs, emotional support animals and mobility equipment

  • Binter will carry guide dogs and emotional support animals in the cabin, without additional charge and in accordance with national regulations, as well as medical equipment and up to two items of mobility equipment per person as long as it receives at least 48 hours’ advance notification, if the space limitations on board the aircraft do not prevent it and the legislation regarding dangerous goods is complied with.You can consult the maximum measurements and weights here.
  • The following information must be provided to accept the reservation of battery-powered aid devices:
    • 1. Device type: wheelchair, scooter, walking frame, etc.
    • 2. Foldable or non-foldable device.
    • 3. Whether or not the device can be overturned.
    • 4. Device weight.
    • 5. Dimensions:
      • - Always in centimetres and in the order length x width x height (l x w x h).
      • - When the device is foldable, always give its folded dimensions.
    • 6. Type of battery installed:
      • - Dry battery (WCBD)
      • - Wet battery (WCBW): in addition for this case, spillable or non-spillable.
      • - Lithium battery (WCLB)
    • 7. For foldable chairs with lithium batteries (WCLB), state whether the batteries must be removed for folding.
    • 8. Number of batteries.
    • 9. Give the power of the batteries in Watt-hours (Wh) or otherwise the voltage in volts (V) and the capacity in Ampere-hours (Ah).
    • NOTE: it is essential not to confuse Amperes (A) and Watts (W) with Ampere-hours (Ah) and Watt-hours (Wh). All the limits apply to the unit per hour.
    • 10. When carrying spare batteries: give the number of spare batteries and their Wh (or V + Ah). Also tell the client that the batteries must always be protected with the terminals insulated.
  • Mechanically operated wheelchairs are considered to be the passenger’s personal articles or accessories and are therefore not subject to excess baggage charges as long as their use is essential for passengers in special physical conditions who must be registered for the flight as mobility impaired person.
  • To prevent delays to the aircraft and for full flight safety, mechanically operated wheelchairs will be accepted for flight only in the hold as long as they meet the following requirements:
    • - Wheelchairs driven by dry batteries (non-spill accumulators): must have the accumulator disconnected and properly secured to the chair with the terminals insulated (following the instructions of the airport personnel).
    • - Wheelchairs driven by wet batteries (spillable accumulators): the chair must always be loaded, stowed, fixed and unloaded vertically. The accumulator must be disconnected and secured to the chair with the terminals insulated. If these requirements are not met, the accumulator must be separated from the chair, protected against short circuits, surrounded by sufficient absorbent material to absorb the entire liquid contents, suitably packed (sealed packaging, unalterable by the electrolyte and protected from violent movements) and kept vertically.
    • - Wheelchairs with lithium batteries: the passenger must inform on the battery’s Watts/hour (WH) at the time of reservation. If the battery can be removed, it must be removed following the device’s instructions and protected from damage, for example, by placing it in a protective cover. The battery must be carried in the passenger cabin. The battery terminals must be protected from short circuits and the electrical circuits must be disabled. Lithium ion/metal batteries must be of a type that has been tested to meet the conditions of all the tests in the United Nations Tests and Criteria Manual, Part III, Sub-section 38.3. More information can be found in the document Lithium batteries limitations.
  • Walking sticks may be carried as hand luggage unless they have a metal tip. Even so, it must be remembered that they must pass the airport security checks, unconnected with the airline, so their personnel should also be consulted.
  • For groups, we recommend making the reservation a month in advance to allow sufficient time for processing the request.

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